Privacy Policy

We might update this policy from time to time to reflect changes in our services, technology, or legal requirements. When we do, we'll let you know through email or our Slack community, and the latest version will always be available on our website.

We collect and use personal information in four main ways:

• 1.Course enrolment and participation
• 2.Website and marketing
• 3.Learning platforms and tools
• 4.Slack community

What personal information do we collect?

When you sign up for Superesque, we collect:

• Your name and email address
• Company name (if you choose to share it)
• Your goals and motivations for joining the course
• Your responses to our pre-course questionnaire about current AI usage and what you want to achieve

During the course, we also collect:

• Audio and video from live sessions (if you choose to share during sessions)
• Usage data from our learning platforms (Butter, Notion, TypingMind, Slack) to understand how the course is working
• Your feedback through surveys and course evaluations
• Any testimonials or case studies you decide to share with us

We handle payment through Stripe (our payment processor), but we don't store your credit card details — Stripe takes care of all that securely.

For what purposes do we use this personal information?

We use your information to:

• Deliver the Superesque program and give you access to all course materials and platforms
• Set up your accounts on TypingMind and other learning tools
• Keep you in the loop about course updates and provide support when you need it
• Make our course better based on how people are using it (that's what the analytics help us understand)
• Share relevant AI insights and updates about future programs (you can opt out anytime)
• Keep records of course completion for your certificate
• Answer your questions and provide support

What personal information do we collect?

Through our website and marketing, we collect:

• Contact information when you enquire about our courses
• Email addresses for our mailing list
• Website usage data
• Information you share when engaging with our content on social media

For what purposes do we use this personal information?

We use this information to:

• Respond to your questions about Superesque
• Send you insights about AI trends and updates about our programs
• Improve our website and marketing materials
• Understand how people discover and use our services

Marketing communications

When you enrol in Superesque, we'll add you to our mailing list to keep you updated on AI developments, course improvements, and future programs. You can unsubscribe anytime using the link in any email — we'll respect your choice immediately.

TypingMind

We provide access to TypingMind for your coursework. Whilst we can see overall usage patterns to understand how the course is working, we cannot and do not access your individual chats or workspace content. TypingMind has enterprise-grade privacy protections and doesn't use anyone's conversations to train AI models.

Live sessions

Our live sessions are recorded and made available to participants in your cohort, along with transcripts. If you participate by sharing audio or video, this becomes part of the session recording available to your cohort members.

Other platforms

We use several platforms to deliver the course (Butter, Notion, Slack). Each has strong privacy practices, and we've chosen providers with robust privacy protections. Usage analytics help us understand what's working well and where we can improve the course experience.

What we collect

In our Slack community, standard Slack data collection applies — your messages, profile information, and activity. Keep in mind that our Slack plan only retains 90 days of message history, so older conversations aren't available to us or other members.

Unless otherwise noted above, we keep records for 7 years for business record-keeping purposes. Your contact details stay in our system unless you ask us to remove them.

If you want us to delete your personal information (keeping in mind any legal requirements we have for certain records), just email us at hello@superesque.com and we'll sort it out.

We share your personal information with our trusted service providers who help us deliver the course:

All our service providers are SOC2 Type II certified and GDPR compliant, ensuring high standards for security and data protection. In practical terms, this means your data benefits from the same enterprise-grade security standards used by major corporations worldwide.

We might also share information if required by law or to protect our rights, but we'll let you know unless we're legally prohibited from doing so.

Your personal information may be processed in countries outside Australia, including the United States, where our service providers operate their platforms.

All our service providers are SOC2 Type II certified and GDPR compliant, ensuring appropriate safeguards are in place for international data transfers and maintaining high standards for security and data protection.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:

• Using secure, encrypted connections for data transmission
• Working only with reputable service providers who maintain strong security practices
• Limiting access to personal information to staff who need it to deliver our services
• Regular reviews of our privacy practices and security measures

That said, no internet transmission method is 100% secure, so we can't guarantee absolute security (nobody can, really).

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your information (subject to any legal requirements we have)
• Complain about our privacy practices

You can also:

• Unsubscribe from marketing communications anytime
• Ask us to stop using your information for direct marketing
• Choose not to provide certain information (though this might affect our ability to provide services)

Where it's lawful and practical, we'll give you the option to interact with us anonymously or using a pseudonym. However, this isn't always possible for course delivery and certification purposes.

If we receive personal information about you from someone else (like if a colleague enrols you in a course), we'll protect it according to this privacy policy. If you're providing someone else's information to us, please make sure you have their permission.

Got questions about this privacy policy? Want to access or correct your personal information? Have a privacy complaint? Just reach out.